Thank you for your interest in The Nord Center. The Nord Center has been at the forefront of behavioral healthcare since 1947. We offer a variety of programs and services catering to children, adolescents and adults, all of which are listed in the Services Section of the website.

Careers at The Nord Center provide opportunities for personal growth and satisfaction, as well as to be part of an organization that touches the lives of thousands of Lorain County residents each year. Employees at The Nord Center work with motivated and supportive teams of co-workers, dedicated to making a positive impact on those we serve.

The Nord Center is located in Lorain, right off Route 2 at the South Broadway exit. Less than 30 minutes from Lakewood and Strongsville, The Nord Center is easily accessible from I90 and the Ohio Turnpike. This convenient location allows for a relaxed and easy commute.

The Nord Center values its employees and offers an array of benefits and amenities including an on-campus workout room, an outdoor walking trail, continuing education programs, 403(b) retirement savings plan, life insurance, paid time off, long-term disability, as well as medical, dental and vision coverage.

Below is a list of our available career opportunities. Click on the links below to see the full descriptions of each position. For a printable overview of our Psychiatry Opportunities, click here.

The Nord Center is an equal opportunity employer. We welcome those with diverse backgrounds and experience, and encourage bilingual (Spanish / English) individuals to apply.

If interested in applying for a position at The Nord Center, please click the link below to complete an application:

 

Click here to complete The Nord Center application for employment online
Click here to complete The Nord Center application for an internship online


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Available Positions:

Advanced Practice Nurse

Major Duties:

• Meets with consumers to prescribe psychotropic medications.

• Facilitates communication with Primary Care Providers outside of the agency when laboratory

• abnormalities are discovered.

• Assists other nurses with implementing medical treatment and tracking procedures.

• Meets regularly with collaborating psychiatrist to effectively communicate about open cases.

• Collaborates actively with patient’s other therapists or case managers to ensure best care and common treatment goals.

• Completes all documentation as required by the Ohio Department of Mental Health and the Nord Center.

• Achieves required productivity expectation.

• Reacts to change and stress productively.

• Maintains regular and predictable attendance and punctuality.

• Gets along with others and works as a team.

• Other duties as assigned.

 

Minimum Qualifications:

• A Master’s degree in Nursing and certification as an Advanced Practice Nurse with prescriptive authority.

•  One year of experience working with individuals who have been diagnosed with a chronic mental illness is required.

•  The employee must possess exceptional oral and written communications skills.

•  Basic computer skills required, including familiarity with Windows and Microsoft Office.

•  The employee must be able to conduct business in a professional manner.

•  She or he must understand and advocate for consumer rights, confidentiality, health and safety issues.

• Must be able to move safely in a variety of work situations

• Bilingual abilities (especially, Spanish and English) are not required, but a great advantage for this position.

Bilingual CPST Specialist

Major Duties

• Gathers information for comprehensive diagnostic assessment and individual service planning in a way that incorporates the active involvement of the consumer, families/significant others, residential, and employment/vocational staff. Develops individual treatment plans.

• Provide screening, assessment, crisis intervention and referral services in response to telephone requests for aid; make assessment of clients’ problems; provide information about community resources, refer clients to most appropriate resource.

• Conducts short and long-term counseling, support and crisis intervention as needed with individuals, families, and groups, using various treatment modalities. Assists in monitoring prescribed medication.

• Collaborates as appropriate and coordinates linkage with social service providers, team members, adjunct providers in the community, employers, landlords, private citizens, and other Nord Center staff associated with consumers’ participation in additional settings, services, and levels of care.

• Provides a broad range of direct and indirect services as designated in the Individual Service Plan (ISP) to support the clients’ optimal functioning in the least restrictive environment. Services may include, but are not limited to, transportation, skills training (daily living skills; recovery); advocacy/linkage to supportive services to meet medical, spiritual, recreational, entitlement needs; individual, group, couple/family counseling, crisis intervention, and psychiatric services as appropriate.

• Participates actively with consumers in the Quality and Utilization Management functions, including aspects of care, peer review, consumer satisfaction, utilization review, standards of care, record review, and outcome indicators.

• Provides education, support to families, individuals, community and consultative services to consumers, groups and other service providers in a context that assures clients’ rights to confidentiality.

• Completes all necessary documentation to service delivery. Provides written communication for necessary services inside and outside the Center.

• Other duties as assigned.

 

Minimum Qualifications

• A Bachelor’s Degree in mental health or related field is required.

• Basic computer skills required, including familiarity with Windows and Microsoft Office.

• Experience working with severely mentally disabled persons preferred.

• The necessity for travel in this job requires that the employee possess a valid Ohio driver’s license with less than 6 points in a 36 month period, have proof of adequate personal automobile insurance, and use of a personal vehicle.

• CPST Specialists on the Bilingual team must be fluent in Spanish.

Cook - PT

This position performs food preparation for daily meals prepared by Food Services to support routine operations.  The incumbent also prepares food products for distribution through Edible Delights Catering Service at the direction of the Director of Food Service.

Major Duties

• Store food and food related products and equipment following Ohio Department of Health, OSHA, and Food Services’ standards clean kitchen and dining areas in accordance with Ohio Department of Health, OSHA and Food Services standards.  Follows Department guidelines.

• Perform routine duties, such as cleaning and sterilizing countertops, tables, dish washing machine, food service production areas, sinks.

• Cleans Food Service equipment and utensils at all Food Service sites.

• In-House Catering: Prepare Friday, Saturday and Sunday meals and snacks for distribution to ESS and Partial Hospitalization following planned dietary menus and utilizing designated recipes as needed. The lunch will be served and delivered by this staff by 11:45.

• In-House Catering: Maintain breakfast, beverage and condiment inventory at ESS Fridays providing list of items needed to Kitchen Team Leader for nightly stock.

• In-House Catering: Maintain breakfast, beverage and condiment inventory at ESS Fridays taking any items when you deliver the dinner meal on Saturday and Sunday.

• In-House Catering: This individual will obtain the correct number of meals from ESS and Partial, for Saturday and Sunday by 10:00 a.m. by telephone.  Monday through Friday by Fax.

• Helps prepare other In-House catering as assigned.

• Food Service Vans/Trucks: Will help to keep the inside of the vehicles clean and free of any catering equipment, daily.

• Staff Lunch: Collect payment for meals, snacks and make change at the Clifton Avenue site.

• Food Delivery: Must be able to process orders, pull inventory for, internal /external caterings following planned dietary menus, and organize items by request.

• Food Delivery: Package, transport, and serve meals and snacks at distribution sites.

• Has / Maintains a good on-time and attendance record.

• And all other tasks as assigned.

Job Requirements

• High school graduate or equivalent.

• Must be able to read, understand, and follow recipe directions, handling and storage requirements, and hazardous material warnings.

• Must be able to apply basic mathematical functions, including addition, subtraction, multiplication and division, in order to perform duties such as making change, tallying daily receipts, and converting recipe directions.

• Must have previous training and/or experience successfully performing a Cook’s duties.

• The necessity for travel in this job requires that the employee possess a valid Ohio driver’s license with less than 6 points in a 36-month period and have proof of adequate personal automobile insurance.

Counselor/Therapist (Office-Based)

Major Duties

• Provide screening, assessment, crisis intervention and referral services in response to telephone requests for aid; make assessment of clients’ problems; provide information about community resources, refer clients to most appropriate resource.

• Gather information through intake interviews; evaluate nature and degree of mental/emotional distress, substance use/abuse, health issues, and social/interpersonal problems; develop individual service plans with clients.

• Conduct short and long-term therapy and/or counseling sessions with individuals, couples, families and groups using various psychotherapeutic treatment modalities.

• Coordinate treatment with other agencies, services and other programs within the agency.

• Complete case notes on intake process, treatment plan and client’s progress in accordance with OI/OA guidelines.

• Provide consultation and education service to community groups by assisting in program planning, giving educational talks and lectures, and by consulting on specific cases.

• Maintain required productivity expectation.

• Participate in clinical supervision and administrative meetings as required by the Clinical Services Coordinator and/supervisor.

• React to change and stress productively and handle other tasks as assigned.

• Maintain regular, predictable attendance and be available for evening counseling sessions.

• Get along with others and work as a team.

• Exhibit the knowledge, skills, abilities, and minimum requirements listed in this Position Announcement.

•A master’s degree in a mental health related field with the following license is preferred: LISW or LPCC.
•Experience in assessment, crisis intervention, conducting long and short-term therapy and counseling or other experience in the
treatment of mental health/chemical abuse are preferred.
•Must have strong oral and written skills. Basic computer skills required, including familiarity with Windows and Microsoft Office.
•Must be highly skilled at behavioral health screening/assessment and counseling in both chemical abuse and mental illness, making appropriate referral, and working effectively under pressure.

Crisis Intervention Clinician

Major Duties

• Triage telephone calls and walk-ins. Gather information for telephone intake screening and emergency assessment and provide information and referral to persons requesting information. Provide telephone support and crisis intervention to clients who call the hotline.

• Provide face-to-face counseling to clients and significant others to promote stabilization of a crisis situation.

• Perform pre-hospital screenings, diagnostic assessments and intake screenings in response to requests for outpatient services. Determine the needed interventions to ensure safety of clients and others based on the mental status assessments. Assess clients when placed on the unit for 23-hour monitoring. • Manage the medication room and monitor client self-medication. Coordinate the stabilization unit treatment plan with Center service providers.

• Lead the groups on the CRU unit and Partial Hospitalization groups, and assist clients in obtaining personal care items.

• Transport clients to community sites as needed.

• Assess the mental status of persons to determine the safety of clients and others according to the emergency medical certificate guidelines. Make outreach as needed to assess and intervene with clients reported to be in crisis.

• Work with families, significant others, other community agencies and law enforcement officials as needed to assess and intervene with clients reported to be in crisis.

• Oversee and guide the treatment interventions of mental health technicians.

• Provide group counseling to the Residential Unit clients and clients from the community.

• Provide critical incident debriefing, support and education to the community.

• Attend meetings at the Center as required and assigned.

• Train students and new staff working in ESS.

• Handle other tasks as assigned.

Minimum Qualifications

• Must have a Bachelor’s degree in a behavioral health related field and LPC, LSW, or RN.

• Two years’ experience in the mental health field is preferred.

• Basic computer skills required, including familiarity with Windows and Microsoft Office.

• The necessity for travel in this job requires that the employee possess a valid Ohio driver’s license with less than 6 points in a 36-month period, have proof of adequate personal automobile insurance, and use of a personal vehicle.

Emergency Stabilization Services (ESS) Coordinating Clinician (3rd Shift)

POSITION PURPOSE AND OBJECTIVES The primary responsibility of this position is to provide administrative supervision, direct clinical care, and leadership to the ESS staff on assigned shift.  Assigns and delegates tasks to all ESS staff to insure quality and timely response to client need and efficiency of staff resources, works in coordination with Mobile and CSU Coordinators to provide training and education of new staff.  Provides crisis intervention and stabilization services for clients.  Manages the daily affairs for the team on assigned shift.

MINIMUM REQUIREMENTS  LSW, LPC or RN. A minimum of three years’ experience in mental health field and crisis intervention are preferred. Basic computer skills required, including familiarity with Windows and Microsoft Office. The necessity for travel in this job requires that the employee possess a valid Ohio driver’s license with less than 6 points in a 36month period, have proof of adequate personal automobile insurance, and use of a personal vehicle.  Favorable references and/or evaluations are required.

ESSENTIAL JOB FUNCTIONS

•Assigns work tasks to clinical staff working in all ESS program areas including HUB services and residential stabilization.

•Provides direct services to clients in all program areas of ESS including transportation.

•Make decisions on staffing levels on each shift based on safety and clinical need.  Approves all leave time of clinical staff.

•Insures ESS is responsive and sensitive to community requests for service 24 hours per day.

•Insures that the clinical practice of staff assigned to the unit provide a balance between safety and least restrictive alternative in a residential environment (e.g. that clients are self medicating; acute clients are hospitalized, etc.)

•Trains staff on an ongoing basis.  Orients new staff to the ESS program.

•Responds to and attempts to resolve, in a timely fashion, complaints made by clients, families, or by other service systems and brings these issues to the attention of the clinical supervisor.

•Keeps staff informed of all policy changes and new program expectations.  Participates in supervisory/management meetings.

•Shares the 24 hour shift coverage with the team leaders to insure that a supervisor is on duty at all times at ESS.  Starts and ends shift with the team as much as possible to insure supervisory coverage is continuous.

•Works on-call as supervisory back-up as assigned by the client service coordinator.

•Consults and works with ESS clinical supervisor; client service coordinator on clinical issues and administrative risk management issues.

•For nurses provides back-up nursing coverage for residential unit and/or HUB.

•For nurses provides supervision to ESS nurses in nursing duties and compliance of medication room procedures.

•Must be able to react to change and stress productively and to handle other related tasks as assigned.

•Must be able to maintain regular and predictable attendance and punctuality.

•Must be able to get along with others and work as a team, show leadership and problem solving skills and facilitate teamwork.

•Must exhibit the knowledge, skills, abilities, and minimum requirements listed in this Position Description. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED Employee must have a good knowledge of DSM IV, mental health assessments, crisis intervention techniques and psychotropic medications and some supervision skills.  Employee must have good oral and written communication skills. The ability to resolve conflict in working with community agencies, multidisciplinary teams and in dealing with the public on hotline calls is a must.  In order to perform the essential functions of this job, after an orientation period, the employee must possess the following:  a working knowledge of Nord Center Policy and Procedures, including sensitivity and adherence to clients’ rights, confidentiality, and health and safety issues.  Employee must exhibit sensitivity to different cultures.

OTHER: Full time position, variable schedule including possibility of overnight or weekend shifts.  Bilingual (Spanish/English) a plus.

WORKING CONDITIONS In addition to an office setting, a significant part of the work in performed in the community during outreach, i.e., client’s home, school, shelter, emergency rooms, etc.  Because of the variety of environments and physical conditions that will be encountered, this individual must be able to successfully interact and navigate in all types of facilities and weather conditions.  This includes being able to walk, climb stairs, navigate changing surface conditions including wet, slippery, and icy grounds, and function in the proximity of electrical appliances, open flames and in areas with poor air quality including potentially smoke-filled rooms.  This individual may periodically be required to lift and/or carry up to 10 pounds. Must be able to physically interact with client and others in emergency situations to prevent harm to client and others.  The individual in this position must be able to communicate clearly both verbally and in writing.  Due to the extensive computer work this individual must be able to sit for extended periods of time and operate required equipment.

Emergency Stabilization Services (ESS) Team Leader

Major Duties:

•Assigns work tasks to clinical staff working in all ESS program areas including HUB services and residential stabilization.

•Supervises and evaluates the job performance of the ESS clinical staff in conjunction with ESS clinical supervisor and client service coordinator.  Provides 1-1 and group supervision to supervisees on shift.

•Provides direct services to clients in all program areas of ESS including transportation.

•Make decisions on staffing levels on each shift based on safety and clinical need.  Approves all leave time of clinical staff.

•Ensures ESS is responsive and sensitive to community requests for service 24 hours per day.

•Ensures that the clinical practice of staff assigned to the unit provide a balance between safety and least restrictive alternative in a residential environment (e.g. that clients are self-medicating; acute clients are hospitalized, etc.)

•Trains staff on an ongoing basis.  Orients new staff to the ESS program.

•Responds to and attempts to resolve, in a timely fashion, complaints made by clients, families, or by other service systems and brings these issues to the attention of the clinical supervisor.

•Keeps staff informed of all policy changes and new program expectations.  Participates in supervisory/management meetings.

•Shares the 24 hour shift coverage with the other team leaders to ensure that a team leader is on duty at all times at ESS.  Starts and ends shift with the team as much as possible to ensure supervisory coverage is continuous.

•Works on-call as supervisory back-up as assigned by the client service coordinator.

•Consults and works with ESS clinical supervisor; client service coordinator on clinical issues and administrative risk management issues.

•For nurses provides back-up nursing coverage for residential unit and/or HUB.

•Provide supervision to ESS nurses in nursing duties and compliance of medication room procedures.

•Must be able to react to change and stress productively and to handle other related tasks as assigned.

•Must be able to maintain regular and predictable attendance and punctuality.

•Must be able to get along with others and work as a team, show leadership and problems solving skills and facilitate teamwork.

•Must exhibit the knowledge, skills, abilities, and minimum requirements listed in this Position Description.

Minimum Qualifications:

Must have at least RN, LISW or LPCC along with a minimum of three years’ experience in mental health field and crisis intervention are preferred. Some supervisory experience required. Basic computer skills required, including familiarity with Windows and Microsoft Office. The necessity for travel in this job requires that the employee possess a valid Ohio driver’s license with less than 6 points in a 36 month period, have proof of adequate personal automobile insurance, and use of a person vehicle. Favorable references and/or evaluations are required.

Additional Skills Required:

Employee must have a good knowledge of DSM IV, mental health assessments, crisis intervention techniques and psychotropic medications and some supervision skills. Must have good oral and written communication skills and ability to resolve conflict in working with community agencies, multidisciplinary teams and in dealing with the public on the hotline calls. Must exhibit sensitivity to different cultures.

Hotline/Crisis Intervention Specialist (3rd Shift)

POSITION PURPOSE AND OBJECTIVES: The primary responsibility of this position is to respond appropriately to Hotline calls and provide crisis intervention for clients at ESS when needed.  All job functions are performed under the supervision of the ESS team leaders.

MINIMUM REQUIREMENTS: This associate must have a Bachelor’s degree in mental health or a related field. Previous experience in mental health and bilingual skills in Spanish/English are preferred.  Favorable references and/or evaluations are required. ESSENTIAL JOB FUNCTIONS:

•Respond to routine and emergency requests for service. Triage telephone calls.  Gather the information needed to determine if an emergency assessment or other emergency assistance is required. Provide information and referral to persons with more routine requests.  Provide telephone support and crisis intervention to clients who call the hotline. Perform crisis intervention for clients and their significant others at ESS. Provide crisis intervention to clients and significant others to promote stabilization of a crisis situation.

•Work with families, significant others, other community agencies and law enforcement officials as needed to assess and intervene with clients reported to be in crisis.

•Assist ESS clinicians with obtaining charts, facilitating hospitalization for clients, and other support functions.

•Attend meetings at the Center as required and assigned.

•Complete all necessary paperwork on time and follow Center procedures and clinical standards in performing all job duties.  Complete and tabulate report items (e.g. contact sheets, shift reports, pre-hospital screenings).

•Consult with Team Leaders and other providers, as needed regarding crisis interventions on the hotline.

•Ensure competence and annual certification in the following areas:  CPR, First Aid, and Physical Crisis Intervention.

•React to change and stress productively and handle other tasks as assigned.

•Maintain regular and predictable attendance and punctuality.

•Get along with others and work as a team.

•Exhibit the knowledge, skills, abilities, and minimum requirements listed in this Position Description.

Infrastructure/Systems Analyst

This position will assist in managing and supporting the IT infrastructure. This includes hardware, software, desktop, voice and data networks, servers, mobile and telephony. This position will ensure all components are maintained and work reliably to meet the Center’s needs and will promote the effective use of new and existing technologies.

Salary: $45,000-$50,000

Major Duties

• Monitors functioning of equipment to ensure systems operate in conformance with specifications.

• Experience with servers (installation/upgrades/migrations), software deployment and upgrades via group policy

• Acts as tier 2 help desk support and provides technical support for the daily operations of the corporate information systems servers, network infrastructure, system appliances, housed applications and operating systems software to ensure system availability, reliability and performance.

• Provides emergency 24×7 technical support as needed with some travel required

• Moderate understanding of electrical and mechanical systems.

• Through research and notifications, maintains an awareness of system patches, enhancements and new features, security vulnerabilities and associated technologies which can be used to protect the information systems and associated infrastructure.

• Participates in IT enhancement initiatives and projects as a team member by undertaking research, investigations, evaluations and testing of new or enhanced technologies in order to enhance the corporate IT infrastructure.

• Assists the project lead and technical team in the development of recommendations, standards, procedures, and documentation and implementation strategies for the enhancements or introduction of new technologies to the infrastructure components in all Center offices. May also be called upon to assist in the staging of the recommended technologies into the production environment.

• Records incidents, problems and changes into the tracking system with clear and concise supporting documentation.

• Performs moderate to advanced system administration under the direction of department leadership.

• Assist in keeping track of the Center’s I.T. assets and ensure that they are kept secure at all times.

• Provide backup support for helpdesk

• Perform other duties and projects as assigned.

Minimum Qualifications

• Proven success as a Technical Analyst preferred.

• 3-5 years of progressive hands-on technical support experience preferred.

• Advanced Knowledge of Windows Server 2008, Active Directory, Hyper-V, SQL 2008, SharePoint 2010, Group policy and Infopath/electronic forms

• Prior experience in Healthcare and HIPAA a plus.

Maintenance Technician

Position Summary: This position maintains the interior and exterior of all facilities in a safe, clean, and orderly condition by performing the following essential functions as assigned by his/her supervisor under indirect supervision.

Minimum Qualifications: High School diploma or equivalent required, along with at least two years training or hands-on experience in maintenance, construction, electrical, or plumbing trades.  Must be able to understand and safely operate all hand and power tools needed to perform all functions in the position guide.  Must be capable of working independently.  Must be able to work flexible hours due to snow removal, emergency situations, and/or special projects.  Will be required to be on call on a 24-hour per day, Monday through Sunday rotating basis.   The necessity for travel in this job requires that the employee possess a valid Ohio driver’s license with less than 6 points in a 36-month period and have proof of adequate personal automobile insurance.  Must be able to comprehend instructions, both oral and written, and carry out instructions. Favorable references and/or evaluations are required.

Essential Duties: •Electrical:  Change and/or replace switches, receptacles, light bulbs, fixtures, ballast, fuses, and other minor electrical devices and fixtures.

•Plumbing:  Unclog drains, toilets, and catch basins, replace and/or repair valves, washers, fixtures and fittings.  Replace and/or repair water, drain and sewer lines.  Replace toilets, sinks, and other plumbing fixtures.  Perform other minor plumbing repairs as needed.

•HVAC/R:  Maintains heating, cooling, ventilating, and refrigeration equipment by performing monthly preventative maintenance and repairs.

•Carpentry: Repair and/or replace structures, including, but not limited to, porches, sheds, decks, garages, and roofing.  Repair tables, chairs, doors, locks, windows, flooring, and other minor carpentry projects.

•Painting:  Perform surface preparation, such as drywall, sanding, spackle, caulking, and plastering.  Touch-up, prime and finish coat with necessary paint and materials as needed.

•Moving and Setup:  Move desks, chairs, tables, file cabinets, shelving, boxes, and office equipment as needed.  Set up furniture, partitions, etc. as required.  Move and transport tools, boxes, and furniture as required.

•Landscaping:  Cut, trim, and edges grass.  Trims trees, shrubs, bushes and hedges.  Plants flowers, shrubs, trees, bushes, and grass.  Pulls weeds and rakes leaves, mulches beds, and fertilizes, if needed.

•Snow Removal:  Removes snow and ice from walks, driveways, and parking lots.  Spreads ice melting agent on sidewalks, driveways, and parking lots. Must be able to safely operate snow plows, salt spreaders, and gas powered snow blowers.

•Vehicles:  Maintains vehicle fleet to make sure they are safe, clean, and operable for clients and employees by performing monthly maintenance inspections, minor repairs, cleaning, and taking vehicles for service.

•Provides skills and labor on capital construction and repair projects for upgrading and improving facilities by performing all functions described above as well as the following essential functions under direct supervision by his/her supervisor:  Electrical:  Installation of devices, fixtures, wiring, and piping of an approved electrical system.  Plumbing:  Installs gas, water, and drain piping and fixtures as required.  Carpentry:  Assists in the construction of partition walls, door installation windows, decks, ramps, sheds, garages, and similar structures using appropriate materials.  Painting:  Painting, staining, and wall covering installation as required using appropriate materials.  Janitorial:  Cleanup of construction debris.

•Must be able to react to change and stress productively and to handle other related tasks as assigned.

•Must be able to maintain regular and predictable attendance and punctuality.

•Must be able to get along with others and work as a team.

•Must exhibit the knowledge, skills, abilities, and minimum requirements listed in this Position Description.

•Helps with safety and vehicle inspections as needed.

•Janitorial:  Cleans up spills, overflows, back-ups and human waste/fluids.  Performs general buildings and grounds cleanup, including garbage, debris, and cigarette butts.  Collects recycled materials.  Cleans carpets, vacuums, and mops.  Performs other general cleaning as needed, included window cleaning.

•Attends staff meetings and participates in safety education and training programs. Maintains cleaning supplies, materials, and equipment, storing/securing them in designated storage space.  Requests purchases of supplies and materials as needed.  Request authorizations for service and/or repair of the power operated equipment through the supervisor.

•Addresses insect infestation, which includes bed bugs.  May require inspecting for insects, applying insecticide and clean-up

•Participate in interviewing / screening candidates and vendors.

•Oversee the duties of other Facilities Staff when Facilities Manager not on duty

Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job.  While performing the duties of this job, the employee occasionally works near moving mechanical parts, in high, precarious places, and in outside weather conditions and is occasionally exposed to wet an/or humid conditions and risk of electrical shock.  The noise level in the work environment is usually moderate. Must be able to understand and safely operate all tools and equipment needed to perform essential job functions. Must be able to lift and/or move 80 pounds frequently.

Additional Knowledge, Skills and Abilities Required: In order to perform the essential functions of this job, after an orientation period, the employee must possess the following:  a working knowledge of Nord Center Policy and Procedures, including sensitivity and adherence to clients’ rights, confidentiality, and health and safety issues; must be cable of effectively working alone without supervisor present; must recognize and be proactive with maintenance issues; must work efficiently, professionally, and within Center policies and procedures.  Must exhibit sensitivity to different cultures.

Mental Health Services Phone Screener

Position Summary:

The primary function of the position is to triage requests for service in a way that satisfies the consumer, and any constituents requesting service information, while also meeting standards for access time, availability, appropriateness, and acceptability.  The emphasis is on effectively and efficiently providing information, screening, assessment, and referral reflecting professional expertise  with a clear understanding of  financial and administrative procedures and operations.  Emphasis is also on ensuring that service-specific standards are met for medical necessity, and for functional and clinical stability levels, and that they match the urgency of response as well as the referred service, level of intensity, setting, and provider.  The functions and operations of this position require a high level of professional knowledge in phone screening, community resources, data entry, standards and levels of care, collaboration, relationship building, negotiation, and mediation.

Key Responsibilities:

•Provides phone screening, assessment, information, data entry, and referral for a wide range of callers from the public and the private sectors.

•Provides house-phone screenings for “walk-in” persons.

•Coordinates and collaborates with crisis intervention staff who resource the 800 # crisis line for referrals for face-to-face mobile or on-site crisis intervention response as needed.  Also collaborates with service providers “in house” and in the community to whom referrals are made to maximize an effective and efficient referral process.

•Works closely with designated staff in finance and administration in order to complete a timely pre-certification process and to provide accurate electronic information to record data that reflect access time, service requests, disposition, referral sources, etc.

•Completes documentation within the guidelines for quality assurance for timeliness and accuracy.  Provides written communication that is well organized, and legible.  Provides oral communication that is clear, audible, and understandable and that reflects a caring, supportive tone at all times.

•Performs designated duties in a way that maximizes consumer satisfaction regardless of the service outcome.  Constructively deals with complaints in a way that offers the consumer options/alternatives when the service request may not meet the standards for medical necessity for the Nord Center.

•Other duties as assigned.

Minimum Qualifications:

•A Bachelor’s degree in a mental health related field is preferred.

•Must have knowledge of and demonstrated interest in managed behavioral health care, including the constant shifts in the service and payers’ market affecting pre-certification.

•Proficiency in Spanish as well as English is desirable.

•Must also have extensive knowledge of community resources, and utilization management/levels and standards of care.

•Must be highly skilled at behavioral health triage/screening and assessment in both chemical abuse and mental illness as well as in making appropriate referral/disposition, negotiating options with the consumer, working effectively under pressure, and in communicating/collaborating with fellow clinicians receiving the referrals.

•Experience with EMR (Electronic Medical Records) a plus.

Nurse Care Coordinator, RN

Position Summary: The Nurse Care Coordinator facilitates the systematic medication management requirement in the Supported Employment Demonstration (SED).  The medication management requirement aims to provide participants randomized to the Full-Service arm of the study with evidence-based medication decisions that will improve overall functioning and enhance their employment potential.  The Nurse Care Coordinator will conduct ongoing individual status assessments with each Full-Service participant and actively collaborate with clinical team members and the participant’s prescriber.

Minimum Requirements: Candidates must be a Registered Nurse in the State of Ohio in good standing.  Mental health experience and/or training in a community-based setting is preferred.  Must have strong organizational skills and the ability to work independently.  Must be comfortable activing as a participant’s advocate in coordinating interventions.  The necessity for travel in this job requires that the employee possess a valid Ohio driver’s license with less than 6 points in a 36 month period, have proof of adequate personal automobile insurance, and use of a personal vehicle.  Favorable references and/or evaluations are required.

Job Duties/ Skills: •Work as an integral member of the SED Full-Service treatment team. Conducts ongoing individual status assessment meetings with each Full-Service participant.

•Actively collaborate with the participant’s prescriber and become an active member of the treatment team.

•Document medication assessments and decisions.

•Provide education on the purposes, benefits, risks, side effects of psychotropic medication while promoting physical/mental health.

•Conduct physical/mental health assessments.

•Obtain vital signs, blood sugar testing, weights, BMI, waist circumferences and other parameters relevant to medication monitoring and health. Obtain vital signs and conduct screening tests for blood sugar and/or other parameters as requested by physician.

•Administer urine drug screening and breathalyzer testing

•Monitor needed and completed lab work and other relevant medical testing.

•Assist with the administration of prescribed psychotropic medication including injections. Provides medication monitoring, conducts physical/mental health assessments, gives injections to clients.

•Identify current and potential physical/mental health care needs and provide needed care and or assist the individual with securing needed care in the community.

•Collaborate and coordinate linkages with agencies, treatment providers in the community for continued physical/mental health care.

•Respond to routine and emergency requests for medical assistance.

•Assist and teach clients and staff about client self-care of medical conditions.

•Communicates with case manager, counselors, and other members of the treatment team relevant information concerning care of clients especially those dealing with multiple physical/mental health care problems.

•Completes all necessary documentation to service delivery.  Provides written communication for necessary services inside and outside the Center.

•Maintain required productivity expectation.

•Secures medication in accordance with state, federal, and Center medication regulations.  Provides education and consultation to other non-medical personnel.

•Attends required staff meetings and trainings.

•Reacts to change and stress productively.

•And all other duties as assigned.

Working Conditions: The work is provided in an office setting and residential setting must be able to communicate clearly both verbally and in writing. Due to the extensive computer work this individual must be able to sit for extended periods of time and operate required equipment.

Additional Knowledge, Skills and Abilities Required: In order to perform the essential functions of this job, after an orientation period, the employee must possess the following:  a working knowledge of Nord Center Policy and Procedures, including sensitivity and adherence to clients’ rights, confidentiality, and health and safety issues.  Must exhibit sensitivity to different cultures.

Pharmacist

POSITION PURPOSE AND OBJECTIVES:

This position functions as a Staff Pharmacist and provides oversight of the pharmacy operations and supervision of pharmacy technicians and clerical staff when Director of the Pharmacy is off duty. Ensures timely and accurate dispensing of medications in accordance with the prescribing physician’s orders, while being alert in detecting any therapeutic incompatibilities.  Follow standard pharmacy operation processes and complies with DEA, State Pharmacy Board and Food and Drug Administration rules and regulations.

ESSENTIAL JOB FUNCTIONS:

  • Accepts and verifies physician prescriptions for processing:
  • Insures current, accurate patient information is in the pharmacy system
  • Properly manages patient’s records and pharmacy files by insuring the integrity of all data input.
  • Verify insurance coverage
  • Check for drug contraindications
  • Completes pharmacy operational requirements by organizing and directing technicians work flow, verifying their preparation and labeling of pharmaceuticals, verifying order entries, charges and inspections.
  • Supervises the work results of support personnel,
  • Responsible for input and transmission of all pharmacy billings to all insurance providers and patient accounts on a timely and accurate basis,
  • Monitor patient medication compliance and over-usage patterns.
  • Provides consultation on prescription and non-prescription medications for storage, dosage, side effects and drug interactions.
  • Complies with all state and federal drug laws as regulated by the State Pharmacy Board, the DEA and the Food and Drug Administration.
  • Maintains records for controlled substances.
  • Maintains appropriate inventory levels based on economic order activity,
  • Insures the removal of outdated and damaged drugs from the Pharmacy inventory.
  • Maintains all current registrations and insurance paneling,
  • Daily balancing of cash register, accounts receivable
  • Maintains clean and organized work space
  • Maintain proper stock of supplies

ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:In order to perform the essential functions of this job, after an orientation period, the employee must possess the following: a working knowledge of Nord Center Policy and Procedures, including sensitivity and adherence to clients’ rights, confidentiality, and health and safety issues. Must exhibit sensitivity to different cultures.

WORKING CONDITIONS:All time is spent in an office environment and involves substantial client contact. The individual must be able to speak and communicate clearly, both orally and in writing.  Due to the amount of paperwork that is required, the individual must have excellent documentation skills.  The employee will likely be required to stand for extended periods and will spend a portion of their time on the telephone.  Must be able to bend, stoop, walk, and lift and push minimal loads at various times.  A considerable amount of time may also be spent working on a computer so the employee should have close vision ability.  In addition, the individual must be able to operate basic office equipment.

MINIMUM REQUIREMENTS:Currently licensed by the State of Ohio Board of Pharmacy. Over 2 years of experience in retail and/or hospital pharmacy operations.  Must be very familiar with high volume pharmacy computer systems.  Must be able to provide oversight of the operations of the Pharmacy and its staff.  Must have strong oral and written skills.  Basic computer skills required, including familiarity with Windows and Microsoft Office.

OTHER:Bilingual (English/Spanish speaking) a plus.

Psychiatrist

Major Duties:

•Provide outpatient psychiatric services to diverse populations that include patients that are diagnosed with severe and persistent mental issues as well as patients suffering with non- persistent mental illnesses in a community mental health setting.

•Full time psychiatrists are required to maintain an active, minimum caseload of 600 patients, billing a minimum of 1352 hours a year (65% productivity). Part time psychiatrist’s productivity will be prorated or as agreed.

•Perform psychiatric evaluations on new patients who have received a clinical diagnostic assessment or as clinically appropriate

•Incorporate the new or revised medical treatment plan into the existing Electronic Medical Record (EMR).

•Maintain necessary and required concurrent documentation within the EMR.

•Participate in the rotating on call schedule in support of clinical staff, Crisis Stabilization Unit and/or step down.

•Supervise Advanced Practice Nursing staff as assigned.

•Conduct Peer Review activities as required.

•Attend Psychiatric, Clinical and other Agency meetings as required.

•Must work collaboratively with staff to coordinate care to patients

•Must complete documentation required to assist clients if clinically indicated

Minimum Qualifications •Must hold a valid, unrestricted Medical License in the State of Ohio and DEA License.

•Must be Board Certified/Eligible by the American Board of Psychiatry and Neurology.

•Must meet all requirements as set forth by licensing and accrediting bodies as well as ODMH, CARF, and the Lorain County Board of Mental Health

•Must have basic computer skills and excellent documentation skills.

•Eligible to paneled by private insurers, Medicaid, and Medicare.

•Should be able to effectively work in a multidisciplinary team environment.

•Experience in community or emergency psychiatry.

Report Writer/ Analyst

Major Duties:

Under the supervision of the department Director, writes simple to complex queries and reports for spreadsheet or database software to create financial models, regression analysis, statistical analysis, etc.

•Analyze tables in the Center’s Electronic Health Record system (EHR) to establish knowledge of data for accurate retrieval and use in report writing.

•Utilize available tools such as SQL, SSRS, Business Intelligence Studio, Crystal reports, and Monarch to provide meaningful reports to the IT Director, Executives, Clinical staff, and state/government agencies.

•Present report data in a way that is most meaningful and readily accessible to staff via SSRS

•Demonstrate outstanding communication skills to translate reporting requests in order to accurately meet the actual information and deadline needs of staff and state/government agencies.

•Educate requestors as to appropriate and desirable parameters to ensure they receive the information needed.

•Collaborate with end users to gather report requirements and ensure proper testing and validation.

•Provide support to end users on standardized and ad hoc reports.

•Work closely with the IT Director to obtain prior approval of each report and to ensure security enforcement when creating/deploying reports

•Create and maintain comprehensive documentation of all queries and reports

•Analyze various MS Access databases and bring recommendations to the IT Director for consolidation and migration to EHR system or SQL.

•Set up relational databases, import/export data

•Develop automated reporting

•Create scripts for task automation

•Assist with departmental tasks as needed such as: hardware/software rollouts and upgrades, phone system add/moves/changes, EHR/network account adds/changes, and documentation.

MINIMUM QUALIFICATIONS:

An Associate’s degree in Information Systems, or related technical certification, with five or more years of progressive experience related to report writing in the field of Information Technology. Strong oral and written communication skills are necessary. This position requires basic business statistics such as averages, profit and loss calculations and/or simple trending.

•Proficient in SQL procedure writing, SSIS, SSRS

•Thorough knowledge of or ability to learn HIPAA 835/837(Remittance Advice and Institutional Claim), 270/271(Eligibility Inquiry and Response), 278(Authorization and referrals)  transaction sets

•Thorough knowledge of Business Intelligence Studio

•Data mining

•Experience with Data modeling, VBScript, and shell scripting

•Excellent written and verbal communication skills

•Experience with Visual Basic or other programming languages a plus

•Prior experience with DB2 for i a plus.

•Prior experience in Healthcare and HIPAA a plus

•Favorable references and/or evaluations are required.

Residential Aide

Job Description

Orientation and ongoing training is provided by professional staff in the following areas:

· Workplace Safety

· Verbal De-escalation

· Mental Health Core Competencies

· Soft Skills

· Basic Mental Illness

· Observing proper boundaries

· Medication Training and Self-Care in a residential setting

· Bedbug Protocols

· Cultural Competency

· Client Confidentiality

· First Aid and CPR Certification provided

· Food Safety

Major Duties

• Attend and participate in staff meetings that involve case conferences with the community support team and other residential staff. Attend all required meetings, staffing, seminars, and in-services.

• Provide daily written observation of the client’s progress in the areas described above.

• Documents and monitors clients’ use of medications.

• Complete all required records, reports, and documentation.

• Must be able to react to change and stress productively and to handle other tasks as assigned.

• Provide independent living skills, personal hygiene, housekeeping and laundry skill training, and, if the client is unable to perform any of these tasks, the staff member will be responsible for performing the task.

• Must be able to work as a contributing team member, while interacting with clients and co-workers with respect.

• Work with clients to develop social skills which include interaction with others (e.g. roommates, coworkers, neighbors, and authority figures), appropriate use of leisure time and appropriate behavior skills. May also assess and intervene in crisis situations by following the flow chart for crisis response.

• Must be able to follow and conform to the treatment plan and work successfully with the assigned client(s).

• The Residential Aide is expected to educate and involve the client in the Insect Inspection and Control process, which will help to ensure an insect-free environment is maintained. The Residential Aide is responsible for the compliance with this process.

• Has / Maintains a good on-time and attendance record.

• And all other tasks as assigned.

Job Requirements

• High school graduate or equivalent is required. An Associate’s Degree in a human service area is preferred.

• Must have effective communication skills and the ability to train others in daily living skills, as well as perform those skills.

• Must exhibit sensitivity toward the needs of behavioral health clients.

• Knowledge of and experience in the mental health field is strongly preferred.

Sexual Assault/Abuse Advocate

POSITION SUMMARY: This is a full-time position and reports to the CAC/LCRC Coordinator. This position has the general responsibility for providing direct services to survivors and secondary survivors of sexual assault/abuse. This includes during exams, forensic interviews, scheduled appointments, and our 24 hour hotline and on-call schedule. This position is responsible for providing services that meet the needs of survivors (both children and adults), constituents, and the community in compliance with program standards.

MINIMUM QUALIFICATIONS: Bachelors in Social Work or related field required. An Associate’s Degree in Social Work or related field may be considered with previous work experience working with children and/or adults who have experienced sexual assault/abuse. Strong written and oral skills are necessary.  Must be able to work well under pressure and demonstrate good time management and organizational skills. Certification through the Ohio Advocate Network preferred.  Previous crisis intervention and diversity training desired.  The necessity for travel requires that the employee possess a valid Ohio driver’s license, have proof of automobile insurance, and use of a personal vehicle.  Favorable references and/or evaluations are required.

KEY RESPONSIBILITY AREAS: Within parameters established by the CAC/ LCRC, the Advocate is responsible for: 1.Direct service to survivors of sexual assault/abuse 2.Case Coordination 3.Other duties as assigned

ESSENTIAL DUTIES:

1.Direct Service: will provide crisis intervention, support, psycho-education, referral and linkage to community resources and advocacy to survivors and secondary survivors of sexual assault/abuse of all ages. These services are provided during forensic exams, forensic interviews (both on and off-site), and scheduled appointments. Is also responsible for adhering to strict confidentiality and anonymity when dealing with clients/ survivors. a.Legal Education/Advocacy: will provide support to survivors during interviews, court hearings, and throughout the legal process. Will provide education on the court process/legal proceedings, their rights and responsibilities and linkage to Victims Compensation, VINE, etc. b.Advocacy on the 24 – hour hotline:  will provide advocacy on the hotline and perform on-call duties. Note: this position does require availability for on-call. 2.Case Coordination: will work within a multi-disciplinary team, case tracking and documentation, and referral and linkage to community resources. 3.Other duties as assigned. a.Support Groups:  will facilitate education support groups. b.Community Education: will facilitate prevention curriculums.

OTHER:  Must exhibit sensitivity to different cultures and must demonstrate an understanding of the intersection of gender, race, ethnicity, disability, religion, or other identity factors in issues of sexual violence.

Sexual Assault Nurse Examiner/SANE

Major Duties:

Provide comprehensive medico-legal examinations; timely and accurate collection of forensic evidence; collaborate with physicians, local law enforcement, city & county prosecutors and victim advocates to provide complete care for patients, ensure safety, and maintain chain of evidence.

•Perform a complete forensic exam of the sexual assault patient.

•Demonstrate ability to appropriately use equipment, including cameras and colposcope in the documentation of injury and collection of evidence.

•Make appropriate community referrals for the sexual assault patient.

•Identify emergency medical conditions and make appropriate referrals.

•Communicate with the Emergency Department staff when transferring patients for evaluation and treatment.

•Facilitate communication between Emergency Department staff, patient, victim advocates and law enforcement agency when patient is transferred to the Emergency Department.

•Perform Quality Assurance functions to include: maintenance of chain of evidence, appropriateness of documentation, appropriateness of referrals, preparing and interpreting reports as needed.

•Provide court testimony as needed.

Minimum qualifications:

•Registered Nurse with current licensure to practice nursing in the State of Ohio.

•Successful completion of the Sexual Assault Nurse Examiner Training and certification.

•Two continuing education units in forensics completed annually after the first year of work with the SACU Program

Special Qualifications:

•Possess a thorough knowledge of the management of the sexual assault patient, the medico-legal examination and the collection of forensic evidence.

•Able to work collaboratively and effectively with physicians, victim advocates, local law enforcement agencies, city & county prosecutor’s office and the Bureau of Criminal Identification and Investigation.

•Able to work independently.

•Demonstrate organizational skills.

•Attend continuing education specific to forensics a minimum of 2 hours per year.

•Participate in on-call rotation with minimum number of five (5) call shifts per month.

•Possess clear and concise written documentation skills.

•Demonstrate good communication skills.

•Participates in professional organizations including the International Association of Forensic Nurses and the Ohio Chapter of the International Association of Forensic Nurses (IAFN).

OTHER Bilingual (English/Spanish speaking) a plus.  Experience with EMR (Electronic Medical Records) a plus.

Social Worker/Case Manager CPST

POSITION PURPOSE AND OBJECTIVES Provides a wide range of direct and indirect case management services to consumers with severe and persistent mental illness, including assessment of strengths, abilities, needs, desires, preferences, referrals and coordination of services.  Services are provided in the office, home, and various locations in the community.

MINIMUM REQUIREMENTS: A Bachelor’s Degree and experience in mental health are required. An LSW is preferred. Knowledge of Dialectical Behavior Therapy is a plus. Basic computer skills required, including familiarity with Windows and Microsoft Office. The necessity for travel in this job requires that the employee possess a valid Ohio driver’s license with less than 6 points in a 36 month period, have proof of adequate personal automobile insurance, and use of a personal vehicle.  Favorable references and/or evaluations are required.

ESSENTIAL JOB FUNCTIONS

•Gathers information for comprehensive diagnostic assessment and individual service planning in a way that incorporates the active involvement of the consumer, families/significant others, residential, and employment/vocational staff.  Performs intake interviews and multi-axial assessments, covers crises, reviews social and medical backgrounds, evaluates level of functioning and nature and degree of problems.

•Conducts short and long-term counseling, support and crisis intervention as needed with individuals, families, and groups.

•Collaborates as appropriate and coordinates linkage with social service providers, team members, adjunct providers in the community, employers, landlords, private citizens, and other Nord Center staff associated with consumers’ participation in additional settings, services, and levels of care.

•Provides a broad range of direct and indirect services as designated in the Individual Service Plan (ISP) to support the clients’ optimal functioning in the least restrictive environment.  Services may include, but are not limited to, transportation, skills training (daily living skills; recovery); advocacy/linkage to supportive services to meet medical, spiritual, recreational, entitlement needs;  crisis intervention.

•Participates actively with consumers in the Quality and Utilization Management functions, including aspects of care, peer review, consumer satisfaction, utilization review, standards of care, record review, and outcome indicators.

•Provides education, support to families, individuals, community and consultative services to consumers, groups and other service providers in a context that assures clients’ rights to confidentiality.

•Completes all necessary documentation to service delivery.  Provides written communication for necessary services inside and outside the Center.

•Maintain required productivity expectation.

•Communicates with case manager technicians to ensure proper interpretation and implementation of ISP’s.

•Attends required staff meetings.

•Reacts to change and stress productively.

•Maintains regular and predictable attendance and punctuality.

•Gets along with others and works as a team.

•Exhibits the knowledge, skills, abilities, and minimum requirements listed in this Position Description.

•Other duties as assigned.

OTHER: This CPST position will be on the Family Behavioral Health Diagnosis Team. Bilingual (English/Spanish speaking) a plus.  Experience with EMR (Electronic Medical Records) a plus.

The Nord Center is an equal opportunity employer.