Thank you for your interest in The Nord Center. The Nord Center has been at the forefront of behavioral healthcare since 1947. We offer a variety of programs and services catering to children, adolescents and adults, all of which are listed in the Services Section of the website.

Careers at The Nord Center provide opportunities for personal growth and satisfaction, as well as to be part of an organization that touches the lives of thousands of Lorain County residents each year. Employees at The Nord Center work with motivated and supportive teams of co-workers, dedicated to making a positive impact on those we serve.

The Nord Center is located in Lorain, right off Route 2 at the South Broadway exit. Less than 30 minutes from Lakewood and Strongsville, The Nord Center is easily accessible from I90 and the Ohio Turnpike. This convenient location allows for a relaxed and easy commute.

The Nord Center values its employees and offers an array of benefits and amenities including an on-campus workout room, an outdoor walking trail, continuing education programs, 403(b) retirement savings plan, life insurance, paid time off, long-term disability, as well as medical, dental and vision coverage.

Below is a list of our available career opportunities. Click on the links below to see the full descriptions of each position. For a printable overview of our Psychiatry Opportunities, click here.

The Nord Center is an equal opportunity employer. We welcome those with diverse backgrounds and experience, and encourage bilingual (Spanish / English) individuals to apply.

If interested in applying for a position at The Nord Center, please click the link below to complete an application:

 

Click here to complete The Nord Center application for employment online
Click here to complete The Nord Center application for an internship online


PLEASE NOTE: We have made recent updates to our website. As a result, you may need to press CTRL + F5 prior to applying online to clear out the cached version.

Available Positions:

Advanced Practice Nurse

Major Duties:

• Meets with consumers to prescribe psychotropic medications.

• Facilitates communication with Primary Care Providers outside of the agency when laboratory

• abnormalities are discovered.

• Assists other nurses with implementing medical treatment and tracking procedures.

• Meets regularly with collaborating psychiatrist to effectively communicate about open cases.

• Collaborates actively with patient’s other therapists or case managers to ensure best care and common treatment goals.

• Completes all documentation as required by the Ohio Department of Mental Health and the Nord Center.

• Achieves required productivity expectation.

• Reacts to change and stress productively.

• Maintains regular and predictable attendance and punctuality.

• Gets along with others and works as a team.

• Other duties as assigned.

 

Minimum Qualifications:

• A Master’s degree in Nursing and certification as an Advanced Practice Nurse with prescriptive authority.

•  One year of experience working with individuals who have been diagnosed with a chronic mental illness is required.

•  The employee must possess exceptional oral and written communications skills.

•  Basic computer skills required, including familiarity with Windows and Microsoft Office.

•  The employee must be able to conduct business in a professional manner.

•  She or he must understand and advocate for consumer rights, confidentiality, health and safety issues.

• Must be able to move safely in a variety of work situations

• Bilingual abilities (especially, Spanish and English) are not required, but a great advantage for this position.

Bilingual Counselor/Therapist (Office-Based) PT

Major Duties

• Provide screening, assessment, crisis intervention and referral services in response to telephone requests for aid; make assessment of clients’ problems; provide information about community resources, refer clients to most appropriate resource.

• Gather information through intake interviews; evaluate nature and degree of mental/emotional distress, substance use/abuse, health issues, and social/interpersonal problems; develop individual service plans with clients.

• Conduct short and long-term therapy and/or counseling sessions with individuals, couples, families and groups using various psychotherapeutic treatment modalities.

• Coordinate treatment with other agencies, services and other programs within the agency.

• Complete case notes on intake process, treatment plan and client’s progress in accordance with OI/OA guidelines.

• Provide consultation and education service to community groups by assisting in program planning, giving educational talks and lectures, and by consulting on specific cases.

• Maintain required productivity expectation.

• Participate in clinical supervision and administrative meetings as required by the Clinical Services Coordinator and/supervisor.

• React to change and stress productively and handle other tasks as assigned.

• Maintain regular, predictable attendance and be available for evening counseling sessions.

• Get along with others and work as a team.

• Exhibit the knowledge, skills, abilities, and minimum requirements listed in this Position Announcement.

• A master’s degree in a mental health related field with the following license is preferred: LISW or LPCC.

• Bilingual (English/Spanish speaking) required.

• Experience in assessment, crisis intervention, conducting long and short-term therapy and counseling or other experience in the treatment of mental health/chemical abuse are preferred.

• Must have strong oral and written skills. Basic computer skills required, including familiarity with Windows and Microsoft Office.

• Must be highly skilled at behavioral health screening/assessment and counseling in both chemical abuse and mental illness, making appropriate referral, and working effectively under pressure.

Bilingual CPST Specialist

Major Duties

• Gathers information for comprehensive diagnostic assessment and individual service planning in a way that incorporates the active involvement of the consumer, families/significant others, residential, and employment/vocational staff. Develops individual treatment plans.

• Provide screening, assessment, crisis intervention and referral services in response to telephone requests for aid; make assessment of clients’ problems; provide information about community resources, refer clients to most appropriate resource.

• Conducts short and long-term counseling, support and crisis intervention as needed with individuals, families, and groups, using various treatment modalities. Assists in monitoring prescribed medication.

• Collaborates as appropriate and coordinates linkage with social service providers, team members, adjunct providers in the community, employers, landlords, private citizens, and other Nord Center staff associated with consumers’ participation in additional settings, services, and levels of care.

• Provides a broad range of direct and indirect services as designated in the Individual Service Plan (ISP) to support the clients’ optimal functioning in the least restrictive environment. Services may include, but are not limited to, transportation, skills training (daily living skills; recovery); advocacy/linkage to supportive services to meet medical, spiritual, recreational, entitlement needs; individual, group, couple/family counseling, crisis intervention, and psychiatric services as appropriate.

• Participates actively with consumers in the Quality and Utilization Management functions, including aspects of care, peer review, consumer satisfaction, utilization review, standards of care, record review, and outcome indicators.

• Provides education, support to families, individuals, community and consultative services to consumers, groups and other service providers in a context that assures clients’ rights to confidentiality.

• Completes all necessary documentation to service delivery. Provides written communication for necessary services inside and outside the Center.

• Other duties as assigned.

 

Minimum Qualifications

• A Bachelor’s Degree in mental health or related field is required.

• Basic computer skills required, including familiarity with Windows and Microsoft Office.

• Experience working with severely mentally disabled persons preferred.

• The necessity for travel in this job requires that the employee possess a valid Ohio driver’s license with less than 6 points in a 36 month period, have proof of adequate personal automobile insurance, and use of a personal vehicle.

• CPST Specialists on the Bilingual team must be fluent in Spanish.

Billing Specialist

Major Duties

  • Contacts third party payors to verify benefits (mental health and prescription) for clients and forwards information and/or instructions to appropriate personnel.
  • Obtaining clinical information from staff prior to the expiration date of the authorizations, reviewing documents for completeness and accuracy and forwarding these documents to the third
  • party payor, as well as tracking authorizations when they are returned by the third party payor. Coordinates this process by working with clinical staff and third party payors.
  • Maintains billing information in system.  Assures that clear audit trail exists to support client account information.Posts insurance payments and adjustments in agency computer system and investigates rejected claims for possible resubmission.   Works closely with financial intake staff to obtain needed insurance information from clients, as well as obtaining needed clinical information from staff.  Follow up on unresolved claims to insure maximization of revenue sources.
  • Responsible for collection, sorting and auditing of all Central Pharmacy service tickets as well as their input into the agency computer system.  Post client payments and process and mail client billings on a monthly basis.  Handle any client or staff billing questions related to Central Pharmacy as well as distribution and follow up for any required reports.
  • Post client payments and process and mail client billings on a monthly basis.  Handle any client or staff billing questions related to self-fee billing as well as distribution and follow up for any required reports.
  • Responsible for the input of select agency service transactions into the agency computer system at the discretion of the Director of Billing.
  • Responsible for auditing all information entered to assure the integrity of billing, including research and resolution of unbillable or incomplete service transactions.
  • Responsible for submitting spend-down documentation and maintaining spend-down information in the agency computer system.
  • Maintain provider information files at the discretion and under the direct supervision of the Director of Billing, this may include but is not limited to:  submission of managed care provider applications and submitting updates as needed.
  • Other tasks as assigned.

Minimum Qualifications

• High school diploma or GED with medical specific secondary training preferred.

• Minimum two years recent computerized third party billing experience with a working knowledge of CPT and ICD 9 coding requirements.

• Typing and data entry skills.

Certified Pharmacy Technician/ PRN

Position Summary:                        

Certified Pharmacy Technician’s primary responsibilities will be to provide added-value services, such as: 1. Patient assistance program, 2. Central Pharmacy pick up station record maintenance and 3. Samples distribution documentation within the Nord Center’s Pharmacy Services as well as function as a pharmacy technician as needed. Accountable for conducting the processes associated with the value added services and any documentation related, data entry, and updating the online samples list at the time of dispensing. Under the direct supervision of the Lead Pharmacy Technician and the indirect supervision of a Licensed Pharmacist, he/she will assist in various activities of the Pharmacy Department. The Certified Pharmacy Technician functions in accordance with standard written procedures, guidelines, and state and federal regulations.

Major Duties

  • Adhere to/follow the processes laid out for the PAP program and complete the documentation required.
  • Adhere to/follow the processes laid out for the CP program and complete the documentation required.
  • Adhere to/follow the processes laid out for the samples program and complete the documentation required.
  • Conduct end of the day tasks, daily reports and register settlement if assigned.
  • Prepare and confirm bubble packs in accordance with procedures if assigned.
  • Follow mail out processes when mailing Rxs to patients.
  • Conduct the processes for intake, typing, billing, and packaging of Rxs.
  • Provide professional customer service to all customers.
  • At Rx intake, verify the name and address of patient, inquire about allergies, insurance information, and verify legibility of the prescriber’s name.
  • Process/alert others to process Rxs in a timely manner.
  • Process pharmacy calls as appropriate.
  • Complete and process third-party documents.
  • File prescription books, new prescriptions, and patient profiles.
  • Follow Rx pickup processes for patients such as verifying IDs and collecting payments.                                         Process insurance claims info and check for program eligibility if applicable.
  • File bins with Rx vials/bottles as needed.
  • Process incoming shipments from vendors to ensure receipt of all invoiced items.
  • Check incoming stock for appropriate “shelf life” remaining before expiration.
  • Affix price stickers to the items ordered along with placing the item on stock shelves or in refrigerator.
  • Record refrigerator and freezer temperatures daily on the Temp-log.
  • Alert PIC or/and pharmacist on duty if temperature goes out of range for USP storage conditions.
  • Report any issues or concerns to the Lead Pharmacy Technician and / or Pharmacy Director immediately for consideration and resolution.
  • On the first Tuesday of every month, check stock for the purpose of removing outdated items.
  • Clean pharmacy shelves, work areas and maintain pharmacy premises in a satisfactory state of cleanliness.
  • Maintain patient confidentiality in accordance with (HIPAA).
  • Process all filing and bookkeeping functions as deemed necessary by the pharmacist.
  • Consult regularly with the lead Pharmacy Tech, PIC and pharmacists for the purpose of expediting the processing of prescriptions.
  • Has/Maintains a good on-time and attendance record.
  • Input all information needed in the pharmacy system in a timely manner.
  • Conduct other tasks as assigned.

Minimum Requirements

Certification as a Pharmacy Technician. Experience as a Certified Pharmacy Technician is a plus.  Experience and proficiency with computer automated pharmacy system(s) is required.  Must be at least 21 years of age and must have at minimum a GED.

Bi-Lingual (Spanish and English) is a plus.

Cook - PT

This position performs food preparation for daily meals prepared by Food Services to support routine operations.  The incumbent also prepares food products for distribution through Edible Delights Catering Service at the direction of the Director of Food Service.

Major Duties

• Store food and food related products and equipment following Ohio Department of Health, OSHA, and Food Services’ standards clean kitchen and dining areas in accordance with Ohio Department of Health, OSHA and Food Services standards.  Follows Department guidelines.

• Perform routine duties, such as cleaning and sterilizing countertops, tables, dish washing machine, food service production areas, sinks.

• Cleans Food Service equipment and utensils at all Food Service sites.

• In-House Catering: Prepare Friday, Saturday and Sunday meals and snacks for distribution to ESS and Partial Hospitalization following planned dietary menus and utilizing designated recipes as needed. The lunch will be served and delivered by this staff by 11:45.

• In-House Catering: Maintain breakfast, beverage and condiment inventory at ESS Fridays providing list of items needed to Kitchen Team Leader for nightly stock.

• In-House Catering: Maintain breakfast, beverage and condiment inventory at ESS Fridays taking any items when you deliver the dinner meal on Saturday and Sunday.

• In-House Catering: This individual will obtain the correct number of meals from ESS and Partial, for Saturday and Sunday by 10:00 a.m. by telephone.  Monday through Friday by Fax.

• Helps prepare other In-House catering as assigned.

• Food Service Vans/Trucks: Will help to keep the inside of the vehicles clean and free of any catering equipment, daily.

• Staff Lunch: Collect payment for meals, snacks and make change at the Clifton Avenue site.

• Food Delivery: Must be able to process orders, pull inventory for, internal /external caterings following planned dietary menus, and organize items by request.

• Food Delivery: Package, transport, and serve meals and snacks at distribution sites.

• Has / Maintains a good on-time and attendance record.

• And all other tasks as assigned.

Job Requirements

• High school graduate or equivalent.

• Must be able to read, understand, and follow recipe directions, handling and storage requirements, and hazardous material warnings.

• Must be able to apply basic mathematical functions, including addition, subtraction, multiplication and division, in order to perform duties such as making change, tallying daily receipts, and converting recipe directions.

• Must have previous training and/or experience successfully performing a Cook’s duties.

• The necessity for travel in this job requires that the employee possess a valid Ohio driver’s license with less than 6 points in a 36-month period and have proof of adequate personal automobile insurance.

Coordinator Of Residential Services

Major Duties:

  • Develops departmental programming in accordance with consumer need, agency mission, and the requirements of accrediting agencies and payers.
  • Investigates opportunities for program growth by assessing consumer need for residential services, the cost of providing services and reimbursement strategies.
  • Supervises residential housing staff members, provider homes as well as additional contract employees. Responsible for training, developing, and assisting all supervised staff.
  • Assumes responsibility for staffing plans, position requests and descriptions, supervision, productivity and documentation requirements, staff appraisals, and discipline for 8 separate residential sites and Housing Service Program.
  • Develops and coordinates staff development initiatives and goals for staff.
  • Recommends operating plans with personnel requests for each residential site (8 total). Monitors budget for compliance and/or reconciliation.
  • Proposes specific and measurable outcomes for each program (ext. HSP & HAP). Devises methods for evaluation for program effectiveness. Develops and administers quality improvement plans for each service.
  • Networks with other housing vendors within our service area. Meets and interacts with other agencies, residential providers and regulatory bodies to problem solve and to plan/coordinate residential services for consumers.

Minimum Qualifications:

  • Bachelor’s Degree in a related field with 5 to 10 years progressive supervisory experience in a residential services program.
  • Must demonstrate knowledge of licensure compliance requirements and CARF (Commission on Accreditation of Rehabilitation Facilities) standards.
  • Strong written and oral communication skills are required.
  • Due to the necessity of travel in this job, must possess a valid Ohio driver’s license with less than 6 points in the past 36 month period, have proof of adequate automobile insurance, and use a personal vehicle.
  • Must have favorable references and/or evaluations.

Counselor/Therapist Child & Adolescent

Major Duties

  • Provide screening, assessment, crisis intervention and referral services in response to telephone requests for aid; make assessment of clients’ problems; provide information about community resources, refer clients to most appropriate resource.
  • Gather information through intake interviews; evaluate nature and degree of mental/emotional distress, substance use/abuse, health issues, and social/interpersonal problems; develop individual service plans with clients.
  • Conduct individual and group therapy, family therapy sessions, crisis intervention and community support services with children, adolescents, their families using various psychotherapeutic treatment modalities.
  • Coordinate treatment with other agencies, services and other programs within the agency.
  • Complete case notes on intake process, treatment plan and client’s progress in accordance with OI/OA guidelines.
  • Provide consultation and education service to community groups by assisting in program planning, giving educational talks and lectures, and by consulting on specific cases.
  • Maintain required productivity expectation.
  • Participate in clinical supervision and administrative meetings as required by the Clinical Services Coordinator and/supervisor.
  • React to change and stress productively and handle other tasks as assigned.
  • Maintain regular, predictable attendance and be available for evening counseling sessions.
  • Get along with others and work as a team.
  • Exhibit the knowledge, skills, abilities, and minimum requirements listed in this Position Announcement.

Minimum Qualifications for Position                                    

A master’s degree in a mental health related field with any of the following licenses is required: LSW or LPC; LISW, LPCC is preferred. In addition experience in assessment, crisis intervention, conducting long and short-term therapy with children and adolescents, or other experience in the treatment of mental health/chemical abuse is preferred. Fluency in speaking Spanish preferred. Must have strong oral and written skills. Basic computer skills required, including familiarity with Windows and Microsoft Office. Must be highly skilled at behavioral health screening/assessment and counseling in children, adolescents with mental health needs and their families, making appropriate referral, and working effectively under pressure.  Must have favorable references and/or evaluations.

Must exhibit sensitivity to different cultures.

Counselor/Therapist (Office-Based)

Major Duties

• Provide screening, assessment, crisis intervention and referral services in response to telephone requests for aid; make assessment of clients’ problems; provide information about community resources, refer clients to most appropriate resource.

• Gather information through intake interviews; evaluate nature and degree of mental/emotional distress, substance use/abuse, health issues, and social/interpersonal problems; develop individual service plans with clients.

• Conduct short and long-term therapy and/or counseling sessions with individuals, couples, families and groups using various psychotherapeutic treatment modalities.

• Coordinate treatment with other agencies, services and other programs within the agency.

• Complete case notes on intake process, treatment plan and client’s progress in accordance with OI/OA guidelines.

• Provide consultation and education service to community groups by assisting in program planning, giving educational talks and lectures, and by consulting on specific cases.

• Maintain required productivity expectation.

• Participate in clinical supervision and administrative meetings as required by the Clinical Services Coordinator and/supervisor.

• React to change and stress productively and handle other tasks as assigned.

• Maintain regular, predictable attendance and be available for evening counseling sessions.

• Get along with others and work as a team.

• Exhibit the knowledge, skills, abilities, and minimum requirements listed in this Position Announcement.

•A master’s degree in a mental health related field with the following license is preferred: LISW or LPCC.
•Experience in assessment, crisis intervention, conducting long and short-term therapy and counseling or other experience in the
treatment of mental health/chemical abuse are preferred.
•Must have strong oral and written skills. Basic computer skills required, including familiarity with Windows and Microsoft Office.
•Must be highly skilled at behavioral health screening/assessment and counseling in both chemical abuse and mental illness, making appropriate referral, and working effectively under pressure.

CPST Specialist

Key Responsibilities

  • Provide/Coordinate crisis intervention as needed with individuals, families, and groups.
  • Collaborates as appropriate and coordinates care with social service providers, medical care providers, family members landlords, and other Nord Center staff associated with consumer’s treatment plan. Implement ISP’s to support the optimal functioning in the least restrictive environment with consumers’ participation in additional settings, services, and levels of care.
  • Services may include, but are not limited to skills training recovery, advocacy and linkage to supportive services to meet medical, entitlements meaningful activity and entitlement needs. Ensure that follow up care is provided in an appropriate and timely manner according to medical necessity.
  • Participates actively in the Quality and Utilization Management functions, including aspects of care, peer review, consumer satisfaction, utilization review, standards of care, record review, and outcome indicators. Able to demonstrate high standards of organization in order to complete all functions of the CPST position.
  • Provides education, support to families, individuals, community and consultative services to consumers, groups and other service providers in a context that assures clients’ rights to confidentiality
  • Completes all necessary documentation to service delivery. Provides written communication for necessary services inside and outside the Center. Completes outcomes within the time-guidelines of their due dates (initial, 6 months and annual). Clinical documentation is completed within the 24 hour guideline and reflects services rendered as well as medical necessity
  • Maintain required productivity expectation.
  • Attends required staff meetings.
  • Reacts to change and stress productively.
  • Gets along with others and works as a team.
  • Performs related administrative duties and special projects. Gathers information for a comprehensive D.A.
  • Maintains proper/professional boundaries with others.
  • Accepts/Applies instructions and supervision
  • Has / Maintains a good on-time and attendance record.
  • Performs other duties as assigned

Minimum Qualifications

Bachelor’s Degree in psychology, social work, sociology or related field and prior experience required; LSW, CT or SWT is preferred. Experience in the field of mental health is preferred. Basic computer skills required, including familiarity with Windows and Microsoft Office. The necessity for travel in this job requires that the employee possess a valid Ohio driver’s license, a clean driving record, have proof of adequate personal automobile insurance, and use of a personal vehicle.

Knowledge of Dialectical Behavior Therapy is a plus. Bilingual (English/Spanish speaking) a plus. Experience with EMR (Electronic Medical Records) a plus. Must exhibit sensitivity to different cultures.  

Crisis Intervention Clinician

Major Duties

• Triage telephone calls and walk-ins. Gather information for telephone intake screening and emergency assessment and provide information and referral to persons requesting information. Provide telephone support and crisis intervention to clients who call the hotline.

• Provide face-to-face counseling to clients and significant others to promote stabilization of a crisis situation.

• Perform pre-hospital screenings, diagnostic assessments and intake screenings in response to requests for outpatient services. Determine the needed interventions to ensure safety of clients and others based on the mental status assessments. Assess clients when placed on the unit for 23-hour monitoring. • Manage the medication room and monitor client self-medication. Coordinate the stabilization unit treatment plan with Center service providers.

• Lead the groups on the CRU unit and Partial Hospitalization groups, and assist clients in obtaining personal care items.

• Transport clients to community sites as needed.

• Assess the mental status of persons to determine the safety of clients and others according to the emergency medical certificate guidelines. Make outreach as needed to assess and intervene with clients reported to be in crisis.

• Work with families, significant others, other community agencies and law enforcement officials as needed to assess and intervene with clients reported to be in crisis.

• Oversee and guide the treatment interventions of mental health technicians.

• Provide group counseling to the Residential Unit clients and clients from the community.

• Provide critical incident debriefing, support and education to the community.

• Attend meetings at the Center as required and assigned.

• Train students and new staff working in ESS.

• Handle other tasks as assigned.

Minimum Qualifications

• Must have a Bachelor’s degree in a behavioral health related field and LPC, LSW, or RN.

• Two years’ experience in the mental health field is preferred.

• Basic computer skills required, including familiarity with Windows and Microsoft Office.

• The necessity for travel in this job requires that the employee possess a valid Ohio driver’s license with less than 6 points in a 36-month period, have proof of adequate personal automobile insurance, and use of a personal vehicle.

Emergency Stabilization Services (ESS) Team Leader

Major Duties:

•Assigns work tasks to clinical staff working in all ESS program areas including HUB services and residential stabilization.

•Supervises and evaluates the job performance of the ESS clinical staff in conjunction with ESS clinical supervisor and client service coordinator.  Provides 1-1 and group supervision to supervisees on shift.

•Provides direct services to clients in all program areas of ESS including transportation.

•Make decisions on staffing levels on each shift based on safety and clinical need.  Approves all leave time of clinical staff.

•Ensures ESS is responsive and sensitive to community requests for service 24 hours per day.

•Ensures that the clinical practice of staff assigned to the unit provide a balance between safety and least restrictive alternative in a residential environment (e.g. that clients are self-medicating; acute clients are hospitalized, etc.)

•Trains staff on an ongoing basis.  Orients new staff to the ESS program.

•Responds to and attempts to resolve, in a timely fashion, complaints made by clients, families, or by other service systems and brings these issues to the attention of the clinical supervisor.

•Keeps staff informed of all policy changes and new program expectations.  Participates in supervisory/management meetings.

•Shares the 24 hour shift coverage with the other team leaders to ensure that a team leader is on duty at all times at ESS.  Starts and ends shift with the team as much as possible to ensure supervisory coverage is continuous.

•Works on-call as supervisory back-up as assigned by the client service coordinator.

•Consults and works with ESS clinical supervisor; client service coordinator on clinical issues and administrative risk management issues.

•For nurses provides back-up nursing coverage for residential unit and/or HUB.

•Provide supervision to ESS nurses in nursing duties and compliance of medication room procedures.

•Must be able to react to change and stress productively and to handle other related tasks as assigned.

•Must be able to maintain regular and predictable attendance and punctuality.

•Must be able to get along with others and work as a team, show leadership and problems solving skills and facilitate teamwork.

•Must exhibit the knowledge, skills, abilities, and minimum requirements listed in this Position Description.

Minimum Qualifications:

Must have at least RN, LISW or LPCC along with a minimum of three years’ experience in mental health field and crisis intervention are preferred. Some supervisory experience required. Basic computer skills required, including familiarity with Windows and Microsoft Office. The necessity for travel in this job requires that the employee possess a valid Ohio driver’s license with less than 6 points in a 36 month period, have proof of adequate personal automobile insurance, and use of a person vehicle. Favorable references and/or evaluations are required.

Additional Skills Required:

Employee must have a good knowledge of DSM IV, mental health assessments, crisis intervention techniques and psychotropic medications and some supervision skills. Must have good oral and written communication skills and ability to resolve conflict in working with community agencies, multidisciplinary teams and in dealing with the public on the hotline calls. Must exhibit sensitivity to different cultures.

Entry Services Coordinator

Due to an internal promotion, this position is now available.

Position Summary:

The position has general responsibility for clinical and administrative supervision, management, and leadership for entry services, in accordance with the organization’s strategic plan, policies, procedures, and standards from accrediting, licensing, and payer organizations. The primary function of the position is to oversee the triage of requests for service and face-to-face mental health assessments of access clinicians in a way that satisfies the consumer and any constituents requesting service information, while also meeting standards for access time, availability, appropriateness, and acceptability. This position also provides face to face mental health assessments, telephone screenings, information and referral. The position has general responsibility for the development, implementation, operation, monitoring, and general direction of the entry services team.

Key Responsibilities:

  • Provides clinical and managerial oversight to Entry Services: Oversees the entry services functions; mental health assessments, telephone screenings, information and referral for wide range of callers who request services from Nord Center.
  • Conducts face-to-face mental health assessments (diagnostic assessments), develops individual service plans, and provides referral to appropriate levels of care for client based upon need identified in diagnostic assessment.
  • Collaborates with service providers “in house” and in the community to whom referrals are made to maximize an effective and efficient referral process.
  • Assume responsibility for hiring and scheduling of entry services staff.
  • Train, monitor, and evaluate staff performance.
  • Assume responsibility for staff discipline as set forth by Nord Center policies and procedures.
  • Identify and assure provision of training for staff, students, and interns.
  • Provide leadership and supervision in development, analysis, modification, and reporting related to access to services, consumer satisfaction, Quality Management and Community Relations.
  • React to change and stress productively and handle other tasks as assigned.
  • Maintain regular and predictable attendance and punctuality.
  • Get along with others and work as a team.
  • Is responsible for providing a negotiated number of services such as consultation, education, or other clinical tasks as deemed eligible by licensure.
  • Manage the daily operation of the service and recommend new or modified systems and procedures as needed for the service area and/or overall Center organization.
  • Develop operating plans; recommend service budget, staffing levels and patterns, and specific job descriptions.
  • Exhibit the knowledge, skills, and minimum requirements listed in this Position Announcement.
  • Perform other duties as assigned.

Minimum Qualifications:

Applies the complete mastery of complex problem-solving skills and in-depth understanding of several related fields. Independent Licensure LISW or LPCC. License must be valid and in good standing to practice in the state of Ohio, and applicant must have experience in the mental health field . Supervisory experience, and knowledge/experience in counseling, therapy and rehabilitation programs and services for mental health and dual diagnosis (chemical abuse and dependency). Must have excellent oral and written communication skills, be able to interact well with others, and work under pressure. Computer expertise, especially Windows, fiscal and management acumen, and knowledge of total quality improvement systems and the community mental health environment are strongly preferred. Must have a keen understanding of and sensitivity toward the special needs of the severally mentally ill and their integration into the community, and knowledge of chemical abuse prevention and treatment.  Favorable references and/or evaluations are required.

Entry Services Phone Screener

Position Summary:

The primary function of the position is to triage requests for service in a way that satisfies the consumer, and any constituents requesting service information, while also meeting standards for access time, availability, appropriateness, and acceptability.  The emphasis is on effectively and efficiently providing information, screening, assessment, and referral reflecting professional expertise  with a clear understanding of  financial and administrative procedures and operations.  Emphasis is also on ensuring that service-specific standards are met for medical necessity, and for functional and clinical stability levels, and that they match the urgency of response as well as the referred service, level of intensity, setting, and provider.  The functions and operations of this position require a high level of professional knowledge in phone screening, community resources, data entry, standards and levels of care, collaboration, relationship building, negotiation, and mediation.

Key Responsibilities:

•Provides phone screening, assessment, information, data entry, and referral for a wide range of callers from the public and the private sectors.

•Provides house-phone screenings for “walk-in” persons.

•Coordinates and collaborates with crisis intervention staff who resource the 800 # crisis line for referrals for face-to-face mobile or on-site crisis intervention response as needed.  Also collaborates with service providers “in house” and in the community to whom referrals are made to maximize an effective and efficient referral process.

•Works closely with designated staff in finance and administration in order to complete a timely pre-certification process and to provide accurate electronic information to record data that reflect access time, service requests, disposition, referral sources, etc.

•Completes documentation within the guidelines for quality assurance for timeliness and accuracy.  Provides written communication that is well organized, and legible.  Provides oral communication that is clear, audible, and understandable and that reflects a caring, supportive tone at all times.

•Performs designated duties in a way that maximizes consumer satisfaction regardless of the service outcome.  Constructively deals with complaints in a way that offers the consumer options/alternatives when the service request may not meet the standards for medical necessity for the Nord Center.

•Other duties as assigned.

Minimum Qualifications:

•A Bachelor’s degree in a mental health related field is highly preferred.

•Must have knowledge of and demonstrated interest in managed behavioral health care, including the constant shifts in the service and payers’ market affecting pre-certification.

•Proficiency in Spanish as well as English is desirable.

•Must also have extensive knowledge of community resources, and utilization management/levels and standards of care.

•Must be highly skilled at behavioral health triage/screening and assessment in both chemical abuse and mental illness as well as in making appropriate referral/disposition, negotiating options with the consumer, working effectively under pressure, and in communicating/collaborating with fellow clinicians receiving the referrals.

•Experience with EMR (Electronic Medical Records) a plus.

Infrastructure/Systems Analyst

This position will assist in managing and supporting the IT infrastructure. This includes hardware, software, desktop, voice and data networks, servers, mobile and telephony. This position will ensure all components are maintained and work reliably to meet the Center’s needs and will promote the effective use of new and existing technologies.

Salary: $45,000-$50,000

Major Duties

• Monitors functioning of equipment to ensure systems operate in conformance with specifications.

• Experience with servers (installation/upgrades/migrations), software deployment and upgrades via group policy

• Acts as tier 2 help desk support and provides technical support for the daily operations of the corporate information systems servers, network infrastructure, system appliances, housed applications and operating systems software to ensure system availability, reliability and performance.

• Provides emergency 24×7 technical support as needed with some travel required

• Moderate understanding of electrical and mechanical systems.

• Through research and notifications, maintains an awareness of system patches, enhancements and new features, security vulnerabilities and associated technologies which can be used to protect the information systems and associated infrastructure.

• Participates in IT enhancement initiatives and projects as a team member by undertaking research, investigations, evaluations and testing of new or enhanced technologies in order to enhance the corporate IT infrastructure.

• Assists the project lead and technical team in the development of recommendations, standards, procedures, and documentation and implementation strategies for the enhancements or introduction of new technologies to the infrastructure components in all Center offices. May also be called upon to assist in the staging of the recommended technologies into the production environment.

• Records incidents, problems and changes into the tracking system with clear and concise supporting documentation.

• Performs moderate to advanced system administration under the direction of department leadership.

• Assist in keeping track of the Center’s I.T. assets and ensure that they are kept secure at all times.

• Provide backup support for helpdesk

• Perform other duties and projects as assigned.

Minimum Qualifications

• Proven success as a Technical Analyst preferred.

• 3-5 years of progressive hands-on technical support experience preferred.

• Advanced Knowledge of Windows Server 2008, Active Directory, Hyper-V, SQL 2008, SharePoint 2010, Group policy and Infopath/electronic forms

• Prior experience in Healthcare and HIPAA a plus.

Psychiatrist

Major Duties:

•Provide outpatient psychiatric services to diverse populations that include patients that are diagnosed with severe and persistent mental issues as well as patients suffering with non- persistent mental illnesses in a community mental health setting.

•Full time psychiatrists are required to maintain an active, minimum caseload of 600 patients, billing a minimum of 1352 hours a year (65% productivity). Part time psychiatrist’s productivity will be prorated or as agreed.

•Perform psychiatric evaluations on new patients who have received a clinical diagnostic assessment or as clinically appropriate

•Incorporate the new or revised medical treatment plan into the existing Electronic Medical Record (EMR).

•Maintain necessary and required concurrent documentation within the EMR.

•Participate in the rotating on call schedule in support of clinical staff, Crisis Stabilization Unit and/or step down.

•Supervise Advanced Practice Nursing staff as assigned.

•Conduct Peer Review activities as required.

•Attend Psychiatric, Clinical and other Agency meetings as required.

•Must work collaboratively with staff to coordinate care to patients

•Must complete documentation required to assist clients if clinically indicated

Minimum Qualifications •Must hold a valid, unrestricted Medical License in the State of Ohio and DEA License.

•Must be Board Certified/Eligible by the American Board of Psychiatry and Neurology.

•Must meet all requirements as set forth by licensing and accrediting bodies as well as ODMH, CARF, and the Lorain County Board of Mental Health

•Must have basic computer skills and excellent documentation skills.

•Eligible to paneled by private insurers, Medicaid, and Medicare.

•Should be able to effectively work in a multidisciplinary team environment.

•Experience in community or emergency psychiatry.

Report Writer/ Analyst

Major Duties:

Under the supervision of the department Director, writes simple to complex queries and reports for spreadsheet or database software to create financial models, regression analysis, statistical analysis, etc.

•Analyze tables in the Center’s Electronic Health Record system (EHR) to establish knowledge of data for accurate retrieval and use in report writing.

•Utilize available tools such as SQL, SSRS, Business Intelligence Studio, Crystal reports, and Monarch to provide meaningful reports to the IT Director, Executives, Clinical staff, and state/government agencies.

•Present report data in a way that is most meaningful and readily accessible to staff via SSRS

•Demonstrate outstanding communication skills to translate reporting requests in order to accurately meet the actual information and deadline needs of staff and state/government agencies.

•Educate requestors as to appropriate and desirable parameters to ensure they receive the information needed.

•Collaborate with end users to gather report requirements and ensure proper testing and validation.

•Provide support to end users on standardized and ad hoc reports.

•Work closely with the IT Director to obtain prior approval of each report and to ensure security enforcement when creating/deploying reports

•Create and maintain comprehensive documentation of all queries and reports

•Analyze various MS Access databases and bring recommendations to the IT Director for consolidation and migration to EHR system or SQL.

•Set up relational databases, import/export data

•Develop automated reporting

•Create scripts for task automation

•Assist with departmental tasks as needed such as: hardware/software rollouts and upgrades, phone system add/moves/changes, EHR/network account adds/changes, and documentation.

MINIMUM QUALIFICATIONS:

An Associate’s degree in Information Systems, or related technical certification, with five or more years of progressive experience related to report writing in the field of Information Technology. Strong oral and written communication skills are necessary. This position requires basic business statistics such as averages, profit and loss calculations and/or simple trending.

•Proficient in SQL procedure writing, SSIS, SSRS

•Thorough knowledge of or ability to learn HIPAA 835/837(Remittance Advice and Institutional Claim), 270/271(Eligibility Inquiry and Response), 278(Authorization and referrals)  transaction sets

•Thorough knowledge of Business Intelligence Studio

•Data mining

•Experience with Data modeling, VBScript, and shell scripting

•Excellent written and verbal communication skills

•Experience with Visual Basic or other programming languages a plus

•Prior experience with DB2 for i a plus.

•Prior experience in Healthcare and HIPAA a plus

•Favorable references and/or evaluations are required.

Residential Aide

Job Description

Orientation and ongoing training is provided by professional staff in the following areas:

· Workplace Safety

· Verbal De-escalation

· Mental Health Core Competencies

· Soft Skills

· Basic Mental Illness

· Observing proper boundaries

· Medication Training and Self-Care in a residential setting

· Bedbug Protocols

· Cultural Competency

· Client Confidentiality

· First Aid and CPR Certification provided

· Food Safety

Major Duties

• Attend and participate in staff meetings that involve case conferences with the community support team and other residential staff. Attend all required meetings, staffing, seminars, and in-services.

• Provide daily written observation of the client’s progress in the areas described above.

• Documents and monitors clients’ use of medications.

• Complete all required records, reports, and documentation.

• Must be able to react to change and stress productively and to handle other tasks as assigned.

• Provide independent living skills, personal hygiene, housekeeping and laundry skill training, and, if the client is unable to perform any of these tasks, the staff member will be responsible for performing the task.

• Must be able to work as a contributing team member, while interacting with clients and co-workers with respect.

• Work with clients to develop social skills which include interaction with others (e.g. roommates, coworkers, neighbors, and authority figures), appropriate use of leisure time and appropriate behavior skills. May also assess and intervene in crisis situations by following the flow chart for crisis response.

• Must be able to follow and conform to the treatment plan and work successfully with the assigned client(s).

• The Residential Aide is expected to educate and involve the client in the Insect Inspection and Control process, which will help to ensure an insect-free environment is maintained. The Residential Aide is responsible for the compliance with this process.

• Has / Maintains a good on-time and attendance record.

• And all other tasks as assigned.

Job Requirements

• High school graduate or equivalent is required. An Associate’s Degree in a human service area is preferred.

• Must have effective communication skills and the ability to train others in daily living skills, as well as perform those skills.

• Must exhibit sensitivity toward the needs of behavioral health clients.

• Knowledge of and experience in the mental health field is strongly preferred.

Residential Team Leader

Essential Duties

  • Maintains a high level of professionalism in interaction with all staff and clients. Role model for staff.
  • Responsible for training, developing and assisting all supervised staff.
  • Responsible for hiring, staff evaluations, and staff schedules for supervised staff.
  • Provide supervision on the day-to-day operation at multiple residential sites, which includes providing direction to the staff and support of clients, which includes on-call.
  • To provide direct communication to Case Manager and other Residential Supervisors regarding clients who are residing in the facility.
  • Ensure that the facility meets all the CARF and licensure standards.
  • Provide on–going, site specific training.
  • Monitor paper work and provide feedback to the Community Support team and to other supervisors within the Residential Department.
  • Review medication disbursement via medication sheet and report findings to Residential Director and/or the designee.
  • Assure facility is maintained in safe and sanitary manner in accordance with any applicable federal, state or local laws or regulations.
  • Assure weekly menus are being followed
  • Oversee and assist as necessary in the preparation of nutritional meals.
  • Provide support and perform ADL skills training to consumers living at assigned facilities.
  • Conduct House Meeting with Consumers and Staff.
  • Take consumers shopping and purchase necessary items on their behalf.
  • Plan leisure and holiday events.
  • Forward and follow up on maintenance issues.
  • Ensure quarterly fire drills and forward information to the Residential Department.
  • Attend and participate in weekly Supervisory Meetings and monthly Residential Meetings.
  • Provide emergency backup for all Residential sites.
  • Will be available on-call 24 hours per day, 7 days per week for consultation and/or emergency response.
  • Participate in rotation of 24 hours on-call. This on-call process requires that when assigned staff is unable to work, the supervisor on-call is responsible for finding someone to replace that person. The on-call supervisor is also responsible for trouble-shooting after hours and on weekends. Calls to the on-call Team Leader are returned in a timely manner.
  • Provide backup supervision for other Residential Supervisors as needed to cover vacation and other leaves of absence.
  • Must be able to react to changes and stress productively and to handle other tasks as assigned.
  • Must be able to maintain regular and predictable attendance and punctuality.
  • Must be able to get along with others and work as a team.
  • Complete all required records, reports, documentations and travel expense forms.
  • And all other tasks as assigned.

Minimum qualifications:

Associate’s Degree preferred. Experience working in a residential setting.  Supervisory experience required. Knowledge of and experience in the mental health field required.  Above average communication and writing skills.  The ability to work flexible hours and weekends, generally will work 4 pm to midnight and 2 weekend days per month with at least one overnight drop-in monthly.  Will be on-call every 3 weeks.  Bi-lingual (Spanish/English) a plus. The necessity for travel in this job requires that the employee possess a valid Ohio driver’s license with less than 6 points in a 36-month period and use of a personal vehicle.  Favorable references and/or evaluations are required.

Additional Knowledge, Skills and Abilities Required     

The successful candidate will be that person who is flexible, dependable and able to provide a mature leadership role. The job requires the candidate to work as a team, thus the cooperation and collaboration will be the key factor in the employee’s success.

Working Conditions      

The employee will spend the majority of the time in residential sites. The individual will have frequent client contact and must have strong speaking and language skills, as well as exceptional interpersonal skills. The employee may be required to sit for extended periods.  Must be able to bend, stoop, walk frequently; and lift and push minimal loads at various times.

Sexual Assault Nurse Examiner/SANE

Major Duties:

Provide comprehensive medico-legal examinations; timely and accurate collection of forensic evidence; collaborate with physicians, local law enforcement, city & county prosecutors and victim advocates to provide complete care for patients, ensure safety, and maintain chain of evidence.

•Perform a complete forensic exam of the sexual assault patient.

•Demonstrate ability to appropriately use equipment, including cameras and colposcope in the documentation of injury and collection of evidence.

•Make appropriate community referrals for the sexual assault patient.

•Identify emergency medical conditions and make appropriate referrals.

•Communicate with the Emergency Department staff when transferring patients for evaluation and treatment.

•Facilitate communication between Emergency Department staff, patient, victim advocates and law enforcement agency when patient is transferred to the Emergency Department.

•Perform Quality Assurance functions to include: maintenance of chain of evidence, appropriateness of documentation, appropriateness of referrals, preparing and interpreting reports as needed.

•Provide court testimony as needed.

Minimum qualifications:

•Registered Nurse with current licensure to practice nursing in the State of Ohio.

•Successful completion of the Sexual Assault Nurse Examiner Training and certification.

•Two continuing education units in forensics completed annually after the first year of work with the SACU Program

Special Qualifications:

•Possess a thorough knowledge of the management of the sexual assault patient, the medico-legal examination and the collection of forensic evidence.

•Able to work collaboratively and effectively with physicians, victim advocates, local law enforcement agencies, city & county prosecutor’s office and the Bureau of Criminal Identification and Investigation.

•Able to work independently.

•Demonstrate organizational skills.

•Attend continuing education specific to forensics a minimum of 2 hours per year.

•Participate in on-call rotation with minimum number of five (5) call shifts per month.

•Possess clear and concise written documentation skills.

•Demonstrate good communication skills.

•Participates in professional organizations including the International Association of Forensic Nurses and the Ohio Chapter of the International Association of Forensic Nurses (IAFN).

OTHER Bilingual (English/Spanish speaking) a plus.  Experience with EMR (Electronic Medical Records) a plus.

Site Worker - Elmcrest/Lakeview Plaza - FT

Orientation and ongoing training is provided by professional staff in the following areas:

•Workplace Safety

•Verbal De-escalation

•Mental Health Core Competencies

•Soft Skills

•Basic Mental Illness

•Observing proper boundaries

•Medication Training and Self-Care in a residential setting

•Bedbug Protocols

•Cultural Competency

•Client Confidentiality

•First Aid and CPR Certification provided

Major Duties

• Review and enforce apartment rules and regulations.

• Assist clients with ADL skills as needed.

• Coordinate and plan for social and recreational activities of residents.

• Provide direct communication to Case Manager and other clinical staff regarding clients that are residing in the facility.

• Check medications to medication sheet and report findings to Residential Nurse and or the designee.

• Assist residents with self-administration of medications as necessary.

• Assure facility is maintained in safe and sanitary manner, and in accordance with any applicable federal, state or local laws or regulations and licensing bodies.

• Ensure quarterly fire drills and forward information to the Residential Department

• Complete all required records, reports, and documentation and travel/mileage forms.

• Respond to emergency needs of residents any time during the assigned period of coverage, which includes responding to clients using the pull cord system.

• Provide direct care to residents at the site.

• Assure sufficient nutritional intakes for residents by delivering meals to the room of those in need and assist with meal preparation when needed.

• Provide emergency back-up for all Residential sites.

• Other duties as assigned.

Minimum Qualifications

• High School Diploma or equivalent.

• At least 2 years of experience in a social service setting and experience in Mental Health preferred.

• Experience working in a residential setting.

• Supervisory experience preferred.

• Knowledge of and experience in the mental health field and substance abuse required.

• Must have good oral and written communication skills

• Be able to interact well with others and work under pressure.

• The ability to work flexible hours.

• The necessity for travel in this job requires that the employee possess a valid Ohio driver’s license with less than 6 points in a 36-month period.

Site Worker - Men's & Women's MICA

Orientation and ongoing training is provided by professional staff in the following areas:

•Workplace Safety

•Verbal De-escalation

•Mental Health Core Competencies

•Soft Skills

•Basic Mental Illness

•Observing proper boundaries

•Medication Training and Self-Care in a residential setting

•Bedbug Protocols

•Cultural Competency

•Client Confidentiality

•First Aid and CPR Certification provided

Major Duties

• Oversee Contract workers at the facility.

• Review and enforce apartment rules and regulations.

• Report all infractions of apartment rules and occupancy agreement to Residential Coordinator.

• Report all problem behaviors to Case Managers and to Residential Supervisors/Coordinators.

• Maintain control of key disbursement and replacement and follow flow chart for all emergencies.

• Keep inventory of apartment furnishings

• Arrange for regular fire and safety inspections.

• Maintain weekly inspection reports.

• Coordinate cleaning of the facility.

• Report all major repair and/or maintenance issues to New Sunrise Properties.

• Assist clients with ADL skills as needed.

• Coordinate and plan for social and recreational activities of residents.

• To provide direct communication to Case Manager and other Residential Team Leaders regarding clients who are residing in the facility.

• All other tasks as assigned

Minimum Qualifications

• High School Diploma or equivalent.

• Experience working in a residential setting.

• Supervisory experience preferred.

• Knowledge of and experience in the mental health field and substance abuse required.

• Above average communication and written skills.

• Must be able to react to changes and stress productively and to handle other tasks as assigned.

• Must be able to maintain regular and predictable attendance and punctuality.

• Must be able to get along with others and work as a team.

• The ability to work flexible hours.

• Basic computer skills required, including familiarity with Windows and Microsoft Office.

• Bilingual (Spanish/English) a plus.

• The necessity for travel in this job requires that the employee possess a valid Ohio driver’s license with less than 6 points in a 36-month period and use of a personal vehicle.

• Favorable references and/or evaluations are required.

The Nord Center is an equal opportunity employer.