Frequently Asked Questions

While The Nord Center has an excellent reputation for the work it does with folks who have major mental illnesses such as schizophrenia, major depression and bipolar disorder, the organization serves a far greater number of people who don’t have these conditions. Common concerns that may cause someone to begin services include anxiety, depression, trouble sleeping or problems at home or work. Typically treatment is short-term and people leave with new tools and better coping skills.

We understand that it can be challenging to seek help and we try very hard to make it as comfortable and easy as we can.

Many clients tell us that they began services at The Nord Center due to the encouragement of people who care about them. Due to the nature of the services we provide, for routine mental health appointments for adults, it is important for the person to call for the appointment that needs the services as we can only treat someone with their consent.

That said, if you need help understanding a loved one’s possible options, please call us to discuss it at our Intake line at 440-204-4161 Monday through Friday between 8:30am and 5:00pm. We answer as many calls live as we can but if you have to leave a message, we will call you back as soon as we can.

If you think that the person you are concerned about may be a danger to themselves or others, please call our 24/7 hotline at 800-888-6161. The Nord Center has mobile crisis intervention services and is able to provide crisis assessments and crisis services. And even if those are not warranted, we can discuss the situation with you and help you formulate a plan of action.

The Nord Center works hard to be a welcoming place. Our agency is a SafeZone and all staff receive periodic SafeZone training. This is part of an ongoing journey of learning and continuous efforts to improve the services we provide.

All residents of Lorain County

Any Ohio resident with Medicaid

Any individual with private health insurance

The Nord Center accepts most insurance, including Medicaid and Medicare. Insurance coverage varies, so it is best to check with your insurance provider to determine eligibility for coverage. Self-pay services are also available on a sliding fee scale based on household income, however our Addiction Services program does require insurance coverage. Funds are also available for those without insurance who qualify.

To schedule an appointment, call our Intake Line at 440-204-4161 Monday through Friday between 8:30am and 5:00pm. Our staff will get some basic information from you – demographic information (name, address, date of birth, etc.), insurance information, and a few questions about the services in which you are interested. Our staff will then help you determine which of our programs and clinicians will be the best fit for you or your family.

Clients can receive Same Day Access Services via telehealth at The Nord Center, Monday – Friday, by calling into 440-204-4224 by 9 am the day they would like to begin services. Clients will be given the earliest available appointment, typically 9 am is the earliest. On occasion, the first available appointment may not be until early afternoon. If you are not available when you are called for your appointment you are welcome to call back later or another day.

Please have a copy of your insurance card if you have one, verification of income if you don’t have insurance, and a photo ID. If the appointment is for a child or adolescent, please have their birth certificate and any custody papers, if applicable.

It is important to attend regularly scheduled appointments, however we understand that there are times when you may need to cancel or reschedule. If you are unable to keep your appointment, please call our Scheduling Line at 440-204-4224. Cancellations require a minimum of 24-hour notice. A $25 administrative fee may be charged for missed appointments without 24-hour notice. Repeated missed appointments may result in termination of services.