Client Resources

Visit this page for more information on client rights, to link to our client handbook called “Welcome” and for other helpful information to your experience at The Nord Center

Client Handbook - Welcome

Nord Center Pharmacy

To contact The Nord Center pharmacy, call 440-204-4307.

Psychiatric Advance Directives

Psychiatric advance directives are legal documents that allows people with mental illness to state their preferences for treatment in advance of a mental health crisis.

Psychiatric Advance Directives

What If Workbook

Client Rights

Our service to you and your satisfaction with that service is our number one priority. Our goal is to provide the best service possible. Please help us to do this by bringing up your questions, suggestions, or requests for assistance to us at any time. We value you and are here to help.

Please contact:
Andrew Arbogast—Client Rights Officer
6140 S. Broadway, Lorain, OH 44053
Monday – Friday • 9 am – 5 pm

Nuestro servicio y su satisfacción es nuestra mayor inquietud. Nuestra meta es proveerle el mejor servicio posible. Por favor, ayúdenos a mejorar trayendo en cualquier momento sus inquietudes, sugerencias, preguntas o servicios que necesite. Nosotros lo valorizamos y estamos a su disposición para ayudarlo .

Puede comunicarse con:
Andrew Arbogast—Oficial de los Derechos del Cliente
6140 S. Broadway, Lorain, OH 44053
De lunes a viernes • 9 am – 5 pm

Client Rights Resources

To schedule/change an appointment

Please call our scheduling department at 440-204-4224.

Nord Center Medline

For Clients:  for medication concerns such as reports of side effects or refill requests, call 440-204-4220

For Pharmacies: to leave messages requesting refills, diagnosis codes, clarification of orders, verbal requests for prior authorizations, etc., call 440-204-4220

A nurse checks the Medline daily. Staff will respond within 48-72 hours. We ask that only one request be made during that timeframe.