Adult Mental Health Services

As the only comprehensive provider of mental health services for adults in Lorain County, The Nord Center can tailor a plan of care that meets the needs of individual clients. The variety of treatment, rehabilitation, and residential services available gives clients choices about the help they need and want.

What happens when I call for help?

The Intake Line (440) 204-4161 is answered during business hours or during peak times you may be asked to leave a message. We will call you back within 24 hours—often much sooner.

Your first phone call will be with a trained intake clinician. That person will ask you your name, basic demographic information and some questions to be sure you are safe. They will gather basic insurance information and at the end of the first call you will have an appointment scheduled.

Prior to that appointment, a Client Access Specialist will reach out to you to complete some additional financial information. During that call we will gather your social security number, further insurance information and custody or guardianship information if relevant.

What will happen at my first appointment?

Your first appointment is an assessment so that we can learn more about you, what you need and what we offer that can be the most helpful to you.

Right now this appointment will be conducted via telehealth. You can have the appointment by phone or if you prefer with a phone, tablet or computer can have the appointment by video chat. For this we will need your email address so we can send you a link to our secure appointment platform.

At the end of the first appointment we will recommend what we think is an appropriate course of treatment for you. If you “click” with the person you met with, you may continue to receive care from them. At that point we may also make referrals for medication if that is appropriate. The Nord Center uses many of what are referred to as “evidence based practices.” That is, techniques that are known and proven to be effective for the conditions being treated.

What will treatment be like?

We are there to help walk with you on your personal journey towards feeling better. And while that looks different for each person, often counseling can be a short-term process that helps build coping skills and other things you can continue to use on your own going forward.

What services are available beyond counseling, for example, if I or my relative has a severe and persistent mental illness?

The Nord Center has a long history of working very effectively with people who have schizophrenia, bipolar disorder and major depression. See below for our programs and services.


Make an Appointment?

Intake Line (440) 204-4161


Need Help?


800-888-6161 – 440-204-4222


Programs & Services


After an assessment, clients meet with a trained professional who will team up with them to support them in to accomplishing their mental health, wellness, education, and career goals.


ACT is a team-based treatment model that provides multidisciplinary, flexible treatment and support to people with mental illness 24/7. The driving principle of ACT is that people receive better care when their mental health care providers work together.


Dual diagnosis services are treatments for people who suffer from co-occurring disorders — mental illness and substance abuse—with the goal of helping people to recover from both. The Nord Center has expertise working with clients with co-occurring disorders. Services vary depending on client needs but may include individual and group treatment.


Day Treatment is a form of outpatient mental health care. Groups meet that help clients learn to cope with stressors and manage their mental health.


Studies indicate that, like cancer, schizophrenia develops in stages. Providing care at the earliest possible stage produces the best results.  By intervening early, The FIRST program helps people experiencing their first psychotic episode to maintain their momentum towards educational and other life goals.


From a safe space in our Crisis Stabilization Unit in which people can begin recovery to ongoing individual and group counseling, The Nord Center provides support for those with Substance Use Disorder.



The Nord Center offers a range of residential options from permanent supportive housing to group homes. The focus is on helping each person to achieve the greatest possible level of personal wellbeing and independence.


The Nord Center offers clients Individual placement and support services based on 7 key principles: 1. the goal is competitive employment; 2. services are based on the client’s choices; 3. rapid job search; 4. client preference determines job goals; 5. integration between employment services and mental health treatment; 6. ongoing individual support; and 7. systematic benefits counseling.